RETURNS & EXCHANGES
If, for any reason, you are unhappy with your purchases you can return them to us for an exchange or refund, providing they are in unused and in re-saleable condition. The item(s) must be returned within: UK – 14 days of invoice date. Europe (excluding UK) – 21 days. Rest of the World – 28 days
Returns received outside of the time-frame will be considered for a credit note only and will not be eligible for a refund. The customer is responsible for the postage costs incurred when returning items, and we recommend proof of postage from your post office by using Royal Mail Registered Post, or similar, as we cannot be held responsible for returned items that do not reach us.
If you are returning a present, we have to refund the person who paid for it. We are happy to exchange your gift but we will also have to inform the original purchaser. Please send all your returns and exchanges to the following address:
Returns & Exchanges
201 Drake House
If we have an email address for you, we will contact you to inform you your returned item(s) has been received.